01 · Your request
Would you like to return an item?
- Email us within 14 days of receiving your product.
- Include your name and order number.
- Withdrawal does not require prior approval or a mandatory form.
Golden Shoes Collection
Returns centre
Here to help with your next step.
Returns and refunds
Your return, step by step
Everything you need to request a return, prepare your parcel and understand the refund process.
02 · Your refund
Shipping and refund
- You cover the return shipping cost and may choose your preferred courier.
- You may try shoes as you would in a shop. Further use may reduce your refund to account for any loss in value.
- Refund within 14 days of withdrawal notification, subject to withholding until the goods or proof of shipment are received.
Read the full deadlines, costs and conditions below.
How it works
Contact us
Email goldenshoesbrand@gmail.com with your name and order number.
Prepare your parcel
Pack the shoes, box and accessories carefully. Keep your shipping receipt.
Ship your return
Send the items within 14 days of notifying us of your withdrawal. The dispatch date counts, not the arrival date.
Read all return and refund conditions
Notify us of your return
Email goldenshoesbrand@gmail.com within 14 days of delivery with your order number and the items you wish to return. We will provide shipping instructions. You may also use your Shopify order account. Withdrawal does not require prior approval or a mandatory form.
Pack and send
Send the goods without delay and within 14 days of your withdrawal notification. This deadline applies to dispatch, not parcel arrival. You pay return shipping costs and may choose your courier. Keep your shipping receipt.
You may try shoes as you would in a shop. Avoid wearing them outside and return them carefully packed with their box and accessories. Handling beyond what is necessary to inspect them may reduce your refund to reflect any loss in value.
Your refund
For withdrawal from the entire order, we refund the payments received, including standard delivery costs. Additional costs for a more expensive delivery option you chose are excluded.
We refund within 14 days of your withdrawal notification. We may withhold the refund until receiving the goods or proof of shipment, whichever occurs first. We use the original payment method unless another method is agreed without cost to you.
Faulty or incorrect goods
Email us with your order number and a description of the problem. Your statutory rights for non-conforming goods remain unaffected. Return costs arising from the problem are not charged to you.